Refund policy

Returns & Order Cancellations

Returns

Save-Ty Yellow Products accepts returns within 30 days of delivery, subject to approval.

Because many of our products are application-specific, all returns require prior authorization. To initiate a return, please contact us to request a Return Goods Authorization (RGA). Returns submitted without approval may not be accepted.

Return Conditions

To be eligible for a return, items must meet the following conditions:

Unused and not installed (unless related to a verified defect)
In original packaging
In resalable condition
Free of damage caused by misuse, improper handling, or unauthorized modifications

Restocking Fees

Restocking fees are determined on a case-by-case basis.

Typical guidelines include:

Up to 25% restocking fee for standard returns
Reduced fees may apply when a replacement order is placed, as low as 10%.
In certain situations, restocking fees may be reduced or waived.

Return Shipping

If the return is due to customer error (incorrect item ordered, no longer needed, etc.), the customer is responsible for return shipping costs.
If the return is due to a shipping error, manufacturing defect, or other issue determined to be the responsibility of Save-Ty Yellow Products, return shipping costs will be covered by Save-Ty Yellow Products.

Non-Returnable Items

The following items are generally not eligible for return:

Custom or specially configured products
Products damaged due to misuse, negligence, improper installation, or unauthorized modification
Products that have been used beyond normal evaluation and are outside of warranty coverage

If a product is not eligible for return, repair or replacement options may still be available depending on the situation. Custom and made-to-order products are considered final sale and are not eligible for return.

Damaged or Defective Products

If your product arrives damaged or appears to have a manufacturing defect:

Contact us promptly after receipt
Provide photos of the product and packaging when possible
Include a description of the issue

We will review the claim and work with you to determine the appropriate resolution, which may include repair, replacement, or other corrective action.

Order Cancellations

Standard orders may be canceled prior to shipment.

Custom, made-to-order, or specially configured products may be canceled only before production has begun. Once production has started, these orders cannot be canceled and are not eligible for return.

If you have questions regarding the status of an order, please contact Save-Ty Yellow Products as soon as possible and we will work with you to determine available options.

Refunds

Approved refunds will be issued using the original payment method whenever possible. Processing times may vary depending on the payment provider or purchasing channel.

Additional Information

All returns, cancellations, and refund requests are subject to review and approval. Save-Ty Yellow Products works directly with customers and authorized dealers to determine the most appropriate resolution based on the circumstances of each situation.